CULTURES: HIGH PERFORMANCE OR

CLIENT CENTRICITY

Very few people or companies can clearly articulate WHY they do WHAT they do. This isn’t about making money – that’s a result. WHY is all about your purpose, cause or belief. WHY does your company exist? WHY do you get out of bed in the morning? And WHY should anyone care? The general impression in the organisation is that the majority of the staff only comes to the office knowing what they have to do; they do not necessarily understand the ‘WHY’.

By implementing a high performance culture, Cornerstone Corporate Agility enables employees to know why they do what they do and how they can positively contribute to delivering the organisational vision and results.

High performance cultures encompasses seven core high performance elements.  They are Strategy Execution, Structures, Talent Creation, Business Disciplines,Stakeholder Value, Reward and Recognition and Change Leadership.

Changing a culture is not easy, and no consultancy firm will ever be able to bring sustainable change from the outside alone.  Employees on all levels need to be part of the transition from the beginning, enabling positive change leadership. If you treat employees as if they can make a difference to the company, they will make a difference.

Cornerstone therefore suggests change over a period of time, where the roadmap is being developed with the input of all employees, where possible.

Only when people work together internally and on all levels, buy into the vision and the objectives, trust the strategy and management as well as understand their role and impact on the organisational value stream, will change be able to happen and have a positive impact on the company results.

Cornerstone determine the ‘As Is’ state by measuring the organisation's cultural awareness of the above mentioned seven elements of high performance. They perform a gap analysis to highlight the focus areas to transition into high performance, draw up a strategic roadmap and implement the desired culture.

Cultures of Client Centricity will include qualitative research to measure the voice of the client.  See qualitative research for more information.